In order to edit your shared Outlook mailbox, you must access the ‘Groups’ tab of Microsoft Admin, click on the email you wish to edit the settings of, and tick one, or both, of the options you wish to enable. Thankfully, the issue is a fairly simple one to resolve. Usually, this is due to an issue of conflict between the shared emails, and this is probably why you’re here. Whilst generally a benefit to the user, sometimes, sent items may not appear in the ‘sent items’ section of Outlook.

Sorry if the question confusing and misleading.Users can access multiple emails at the same time in Microsoft Outlook. With web mail i already go thru all settings available and didn't see anything related. Since Im not really familiar and have very limited knowledge on server side for mail server, is there anything I can suggest to the IT department to check for? I only can login the email account on web ( ) but when using outlook it required authentication. However since the start using this new setting, the email no longer appear in Sent Items but the email still able to sent out ( I test sending email to myself and able to received it ). Recently when there are hiccup with smtp office (time out frequently), the IT department at my customer change the setting to use local server instead for smtp (with ip address ). Previously when using setting I able to send email and the copies of sent email are display in Sent Items folder.

I develop auto sending email features using javaxmail in my application for my customer. My first questions, here we go but i'll try to explain it the best way I could.

Cannot find sent mail in outlook